On Hold Messaging - Acom

On Hold Messaging & Voice-Over Services

Acom have been offering on-hold messaging and voice over services to our customers for a number of years as it is another of our specialist areas and we recognise that most companies underestimate their incoming Call Volume and it’s promotional services are vital for business phone systems as it is often the first point of contact for your business when receiving calls from customers and having the correct music, professional voice and tone is of great importance to influence the customers decision making process.


The MOH 1200/USB is a MP3 music on hold player which may be connected to the external music on hold portof any phone system to provide messages to callers put on hold. The MOH 1200/USB plays audio files recorded in MP3 file formats.

The MOH audio content is stored in standard USB FLASH drive from 256MB up to 32GB. The MOH 1200/USB is capable of playing back standard MP3 files as well as Variable Bit Rate MP3 files from 15Kbps to a full CD-quality audio playback sampling rate of 320Kbps. Fresh audio content is easliy updated by inserting the USB flash drive into a computer’s USB port and “dragging and dropping” MP3 files in to the flash drive.

The MOH 1200/USB comes with a royalty free generic on hold message and hence is ready to be used right out of the box for MOH applications.
• MP3 audio playback
• Connects to any phone system
• USB Flash Drive support up to 32GB
• Power supply through wall adaptor-10V DC-1W
• Output – Both 8 and 600 available
• Volume control provided on the right side of the unit.
€250 excluding VAT

All can be downloaded in MP3 Format.

This is an outline of our activities and Product Portfolio.

1. Consultation: Utilising the benefits of our experience with On-Hold Marketing we advise customised Solutions to Business, for individual needs.

2. Music Composition: From our studios we compose a broad range of Instrumental Music, which is utilised for On-Hold Message Mixes.

3. Audio Advertising production: We work in conjunction with various Media Groups such as Radio and Television for Advertising and general applications

4. Script Development: Our Studio Script Writers develop Voice- over Scripting for On-Hold Messages.

5. Professional Studio Voice- over recording: From our  Voice Bank we offer a Selection of professional Voice – over Artists which are used for general audio Production.

6. Studio Sound Engineering: Using state of the Art Mixing & Recording Equipment we plan, design & Mix Sound to Market Specifications.

7. Digital Broadcasting Equipment & Software: We supply a range of digital Broadcasting Equipment & Software for On-Hold Applications, which we will show you shortly.

8. I.M.R.O. Licence: All our Music Mixes are fully Licenced under the Criteria of the Irish Music Rights Organisation.

9. Electronic audio Logistics: We provide a full Audio File delivery and Management Service for On-Hold Applications.

10. Internet Services: From our website we provide automated On-Hold Services.

Business SME Basic Packages:

Level 1 – (Thank you Messages)man on phone

€300 annually updated or from as little as €30 per month

Business Enterprise Premium Packages: (Celebrity Voice over)

Level 2 – (Office Hours, General info, IVR Prompts,Opening/Closing Hours)

Level 3 – (Industry Specific Messages)

€540 annually updated or from as little as €45 per month